When someone at work routinely acts defensively, engaging with him or her can seem impossible. Still, a little attention to word choice can do a lot to reduce friction.
It might sound formulaic, but the use of “I” language is a skill worth practicing if what we want is dialogue and authentic communication. The word “you” is almost guaranteed to trigger defenses and reduce a person’s ability to listen effectively. The difference between “You never meet your deadlines” and “I was planning to work on this document today but it wasn’t ready” can be profound.
Exercise: Use the First Person
When you have critical feedback to offer a colleague, especially one who is habitually defensive, avoid framing the conversation around his or her defects. Instead, focus on the effect on your work or performance. The easiest tactic is to simply remember to use “I” instead of “you,” as in, “I had to work over the weekend on that project, because I didn’t receive the information I needed on time.” Notice if your listener seems better able to receive what you have to say.
Stealth Meditation:
Look for ways to acknowledge someone’s accomplishments. Praise promptness, diligence, or efforts to collaborate, for example.
Go Deeper
Workplace communication challenges can undermine our equanimity, sap our satisfaction, and hurt our success. A renowned mindfulness teacher shows us how to build stronger, more successful relationships — with our colleagues and ourselves. Learn more at “7 Workplace Communication Challenges and How to Overcome Them,” from which this article was excerpted.
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