Q | Why am I no longer receiving Experience Life?
A | If you had your membership with Life Time on hold, your membership was recently switched to a digital membership. With that change, your Experience Life print subscription was canceled. You can access the digital version by visiting ExperienceLife.com/DigitalEdition. If you’d like to receive the print magazine, you can opt in by calling member services at 800-897-4056 (press 1 for LT Account Services); going forward, you will be charged $2.25 per month, a preferred rate for Life Time members.
Q | How do I subscribe to the print version of Experience Life?
A | Log in to your account at my.lifetime.life. Select View Account in the drop-down menu by your name and then select View Recurring Services. Select Yes and Update in order to activate your Experience Life subscription. Or call 800-897-4056 (press 1 when prompted) to speak with a LT Account Services Representative.
Subscription activation requests can also be mailed to Experience Life, 2145 Ford Parkway, Suite 302, St. Paul, MN 55116.
Q | When will I receive my first print issue?
A | Please allow 6 to 8 weeks for delivery of your first copy of Experience Life. Please be aware that we publish two double issues — January/February and July/August. If you joined Life Time in January or July, please allow up to 12 weeks for delivery of your first issue.
Q | Can I switch the type of subscription I receive?
A | Yes. If you receive the print version and would prefer to receive the digital version, please cancel the print subscription by clicking here or call 866-402-8754 (you will need to enter your 9-digit membership number that appears on your membership card).
You can then access the digital version by visiting ExperienceLife.com/DigitalEdition.
Q | I receive duplicate copies. What should I do?
A | Click here to submit your request to stop duplicate copies of Experience Life. Please provide the 16-digit numeric codes that appear on the mailing labels of each magazine along with specific directions for which subscription you would like to cancel.
Q | How do I cancel my print subscription?
A | Please click here to unsubscribe or call 866-402-8754 to cancel your subscription (this is an automated line). You will need to enter your 9-digit membership number that appears on your membership card.
Q | I’m cancelling my membership to Life Time. Can I still keep Experience Life?
A | Absolutely! Experience Life is just like any other national magazine. You can subscribe at any time. Please visit ExperienceLife.com/Subscribe or call 800-897-4056 (press option 3 when prompted) to reach a Customer Service Representative who can take your order.
Billing and Payment
Q | Am I paying to receive Experience Life?
A | It depends on when you joined: Until 12/15/08, the magazine was free to members, and those who joined prior to that date (and continue to be members) receive the magazine at no charge.
To control the growth of our monthly print order, and to prevent unwanted issues from being produced and distributed, we began charging a small monthly subscription charge to cover printing and shipping costs in mid-December 2008. This fee now also covers all print and digital editorial content creation and there are two ways this is reflected:
- Members who joined between 12/15/08 and 9/30/22 see a small monthly charge for Experience Life, in addition to their membership dues, as outlined in the Life Time General Terms of Agreement. Upon joining, members received two free trial issues; starting with the third issue, they are charged a small monthly fee to cover the cost of print editorial. They can opt out at any time here.
- Members who join after 9/30/22 receive Experience Lifeas part of their Life Time membership; the cost for print and digital content is accounted for in their membership dues. If you prefer to minimize paper, you can opt out at any time at ExperienceLife.com/Unsubscribe.
Q | Why don’t all members receive Experience Life for free?
A | In order to control the growth of our monthly print order, and to prevent unwanted issues from being produced and distributed, we established a very low monthly charge to cover the printing and shipping costs of the magazine. This ensures that only members who want to receive the publication keep it and those who do not want the publication can opt out.
Q | How can I receive the digital edition of Experience Life?
A | Visit ExperienceLife.com/DigitalEdition to access our complimentary library of digital issues.
Q | Can I read the digital edition on my iPad or mobile device?
A | Yes! You can access it through the web browser on your device.
Change of Address
Q | How do I change my mailing address?
A | Log in to my.lifetime.life. Click on View Account and then click Manage Addresses. Please update your address accordingly and press Update. Please note that it may take one or two issues for your address change to be realized due to the timing in which we process mail lists.
Missed or Damaged Issues
Q | What if my issue arrives late?
A | If you have seen Experience Life on the newsstand and have not yet received your copy, it’s probably on its way to you. Your magazine should arrive approximately 5 to 7 days prior to the cover date. If you do not receive it by the first day of the current issue month, please email customer service or call 800-897-4056 (press 1 for LT Account Services).
Q | What if I have missed an issue?
A | We may have an incorrect address on file, or if you’ve moved in the last couple of years, you may need to fill out a Change of Address form with the United States Post Office.
To verify we have your correct address, Log in to your my.lifetime.life account, click on View Account and then click Manage Addresses. Please update your address if it’s incorrect and press Update (please note that it may take one or two issues for your address change to be realized due to the timing in which we process mail lists).
If the information is correct, please email to let us know and we’ll send you the missing issue.
Q | How can I order back issues?
A | Please contact our customer service department at 800-897-4056 (press 3 when prompted) to place your order.
If you can’t find what you’re looking for, please contact us:
Phone: 800-897-4056 (press option 1 for Account Services) Monday–Friday, 8 a.m.–5 p.m. CST
Mail: Experience Life
2145 Ford Parkway, Suite 302
St. Paul, MN 55116